Real case
Be Grand Contadero
Documented recovery of scratched tempered glass in a residential development, with the glass installed.
View evidence →
Professional glass restoration
A scratch does not always justify replacing the whole pane.
Scratches can affect clarity while the pane remains intact. We assess depth, edges, glass configuration and access before recommending on-site restoration.
Scratches alter transparency and reflection even when the glass remains intact. Grupo GNOVIA corrects superficial and deep lines caused by cleaning, sand, tools or use while keeping the glass installed.
Before replacing the glass, choose a specialized restoration.Grupo GNOVIA restores superficial and deep damage with the glass installed when the glass remains intact and safe access is available.
How to recover scratched glass without starting a replacement cycle
- Cleaning with blades, scrapers or abrasive pads
- Sand, construction dust, and trapped particles
- Movement of furniture or contact with metal
- Improper maintenance and unsuitable tools
What a scratched pane may cost if left unresolved
- Distorts reflections and reduces transparency
- Deteriorates the appearance of façades, rooms, and furniture
- They create handover, post-construction or maintenance issues
- On windshields they increase reflections and visual fatigue
Avoid another fabrication and installation cycle where feasible
For scratches, replacement means manufacturing, removing and resealing a pane that still retains its integrity. Restoration reduces disruptive operations and recovers the pane’s appearance through a controlled intervention.
On siteWith the glass installed when it remains intact and safe access is available for the work.
AssessmentWe confirm the scope using technical data and a clear description of the case.
CoverageService in Mexico and specialized service in Colombia.
What can and can’t be recovered — before you pay
For scratches, there is usually an approximate limitation of 4 to 7 cm from certain edges. The final scope depends on the system, glass type, access and assessment.
We do not work on broken, cracked, fractured glass or damage that structurally compromises the glass.
Where it shows up and who pays for it
Construction, hospitality, residential, and automotive.
Annealed glass and thicknessWe do not recommend restoring 6 mm annealed glass because its lower resistance makes it more difficult to withstand the process. Annealed glass 9 mm or thicker is more likely to withstand the intervention; even so, the service is performed only under the client’s responsibility and with prior acceptance of this condition. We do not work on broken, cracked or fractured glass.
Visual evidence
Scratched glass documented in real projects
See different thicknesses, façades, developments and access conditions. The cases support our capability to restore deep scratches on intact glass.
Process video
Play the evidence without leaving the website. The official YouTube player activates only when the thumbnail is clicked.
Summary: the video shows the damage, preparation, intervention on installed glass and visual review of the result.
Continue with assessment
Real case
Insurgentes 700
Restoration of a scratched tempered-glass façade through work at height and coordinated suspended-platform access.
View evidence →
Real case
Hacienda Beach Club & Residences
Documented restoration of 4,230 m² of scratched tempered glass at a complex in Los Cabos.
View evidence →Experience with different glass configurations
Grupo GNOVIA has documented experience restoring tempered, laminated, annealed and insulated glass in different thicknesses and access conditions. Each pane is evaluated according to its configuration, location, damage depth and proximity to the edges.
Polishing scratched glass is performed through a controlled sequence that corrects the surface and recovers clarity without removing the pane when the glass remains intact.
Approximate edge limitation
Scratches normally have an approximate limitation of 4 to 7 cm from certain edges, depending on the system, glass type and access.
Before approving a replacement, compare it like this
We quote per m² (1 m² minimum per treated pane), so you can compare m² to m² against the replacement quote. Typical pace: about 3 h per m² for scratches and about 5 h per m² for weld spatter or grinder sparks, with no fabrication lead time. Up to 70% potential savings versus replacement — and if a pane can’t take the process, you don’t pay for that pane. Backed by 155 documented projects. Check my project →
Technical questions before booking: vidrios rayados
Is the work performed with the glass installed?
Yes. We work with the glass installed as long as it remains intact and safe access is available, avoiding removal and reducing disruption to your space.
Can tempered glass be restored?
We restore tempered glass with superficial or deep damage as long as the glass is not broken, cracked, fractured or structurally compromised.
Does the glass become distorted or weakened?
The specialized process recovers the surface in a controlled manner without distorting the glass or altering its function. Before starting, we confirm the scope using the case’s technical information.
Can deep damage be restored?
Yes. We restore deep damage when the glass remains intact; depth determines the work sequence and time, but by itself does not require replacement.
How is the price determined?
It depends on the type and depth damage, area, number of panes, access, height, location, sector and volume.
When is restoration not possible?
We do not work on broken, cracked, fractured glass or damage that structurally compromises the glass.
What happens near the edges?
For scratches, there is usually an approximate limitation of 4 to 7 cm from certain edges. The final scope depends on the system, glass type, access and assessment.
In which sectors does it occur most frequently?
Construction, hospitality, residential, and automotive.
What happens if a pane cannot withstand the process?
This is very uncommon because Grupo GNOVIA personnel are trained to restore glass and work with a controlled sequence. In exceptional cases, previously damaged glass might not withstand the intervention. If that occurs, we do not charge for the service performed on that pane; however, we do not assume the replacement cost glass that was already damaged before work began. This condition is explained clearly before the work starts.
Do you need an on-site visit to confirm the service?
Not in most cases. We confirm the service remotely using the damage description, measurements, glass type, location and access. On-site visits are mainly reserved for construction projects or projects with a large volume glass.
